Incident and Escalations Manager 3 - US-West
Datadog · Denver, Colorado, USA · San Francisco, California, USA
- Level
- Lead
- Type
- full-time
- Mode
- On-site / hybrid
- Posted
- 2026-10-09
- Team
- Support Engineering
Role description
The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base. In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our global customers.…
Technologies named in the posting
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- Stack overlap (50%). Every technology named in the posting is compared with your selected stack, weighted by how rare it is across the whole index — a niche match counts for more than Docker.
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- Title alignment (16%). Whether the role is actually pitched at your field rather than adjacent to it.
- Freshness and filters (18%). Newer postings, your work type and your target region all move the score.
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